I am at the lab and the lab is saying that they cannot find the orders

We always recommend that patients call the lab one to two days before their appointment to ensure that their lab orders have been received before they get to the lab.  If you have already arrived to the lab without performing this preliminary verification and the lab tech has informed you that they do not see your lab orders in the system the first thing that we recommend that you do is check your patient portal. When you log into your patient portal you want to first make sure that you are on the correct version of your portal. To double-check that you are on the correct version of your portal please see our FAQ section.

Next you want to go to the my health section of your patient portal. Then click on health reminders. You should see any open orders from  our system that have been sent to the lab in this section of your patient portal. If you do not see any open orders in this section of your patient portal and you either only see completed orders or do you not see any orders then that means that your labs have either expired from the system and you will need another visit to reissue your lab orders or there has been an issue in the processing of your labs.  If you do see your lab orders on your patient portal then that means that they were successfully transmitted to the lab and they should be in their system. In this case we would recommend having the lab technician check again or escalating the issue to the lab manager and showing the staff that the orders are available and should be in their system. Please note that the lab is not able to accept lab orders from your phone.  

To check whether or not your lab orders have expired from the system please click on the section for completed orders. If you see your lab orders under this section then that means that they have expired from the system and you will need another visit to reopen and re-issue these lab orders and you will not be able to get your lab draw until after that follow-up visit.

If you do not see your lab orders under the completed lab section then there may have been an error in the processing of your labs electronically through the lab to office interface. In this case we recommend that you send a notification either through our digital assistant Dot (available on our website @ crossroadsobgyn.com) or you may submit a request directly on our help desk so that we may research the issue. This also means that you will need to reschedule your lab appointment as typically these matters can take up to two business days to research and resolve.