Crossroads ObGyn & Wellness Support Desk

• Does Dr. Sims deliver babies?
• FAQ for your first virtual visit
• I am at the lab and the lab is saying that they cannot find the orders
• Labs or imaging not covered
• Does your office verify benefits for labs or imaging?
• How do I view orders that have been added to my chart > 7 days after a visit?
• I have a virtual visit scheduled but the doctor hasn’t called me yet. What’s going on?
• Why do I have to check in for each and every appointment? Don’t you guys have my information already?
• Why can’t I schedule my procedure myself online?
• The doctor discussed with me during my visit the use of some vitamins and or supplements to take (or lifestyle changes). Do I have to use this advice?

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• How to book an appointment with Dr. Kourtney

• Taking My Imaging Orders To A Different Facility
• Billing CPT Codes for Group Visits
• How much time will I have with the doctor during my office visit if I am using insurance?
• Need help-My prescription is not at my pharmacy
• Check In Deadlines For Appointments
• How To Check In For Your Appointment
• Where Do I Take My Orders To?
• Using Good Rx
• Need Medication, refill or requesting prescription
• Requesting or receiving copy of medical or billing records

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• How will I know when my results are back?
• What tests are included in a full organic acid test panel from Great Plains Laboratory?
• Blood Draws for Functional Labs
• What if I can't afford my functional lab recommendations
• Genetic SNP Report Samples

• What insurances are currently accepted?
• Why do I see a charge on my statement when I didn't have an office visit for the date I am being charged for?
• Payment Estimate
• How much does an office visit cost if you are self pay or don't have insurance?
• Make A Payment
• What is included in an in person annual gynecologic exam?
• How does the office verify insurance eligibility and benefits?
• Billing Error--Previously made payment not showing on account or received statement for bill for service that was already paid
• Where should I add pictures of my insurance card?
• Requesting refund

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• Office Communication Policy
• I have a complaint about my visit
• How to cancel and/or reschedule an appointment
• Wait Time For Appointment
• When will someone return my call?
• Received confirmation email or cancellation email for appointment I did not schedule
• I need to speak with the doctor
• How will our office communicate with you as a patient?
• I have questions about my lab or imaging results
• Do I have to register for the patient portal?

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• Cannot Access My Athena Health Patient Portal
• How Do I Add My Test Results, Imaging or Other Documents to My Athena portal?
• Where to login to portal
• How long does it take to get lab results back?
• When will I receive my orders and prescriptions after my visit?
• Cannot find my lab orders on my patient portal
• Questions in between appointments
• Video Tutorials- Where Do I Find My Orders On My Portal?
• Video Tutorials- How To Create Your Patient Portal
• Accessing Your Patient Portal on Your Phone

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