Requesting refund

If after the adjudication of your claim it is found that you have overpaid on your patient responsible amount then you may have a credit on your account. Any credits on your account will stay on your account unless you request a refund in writing. 

To request a refund in writing please submit a help ticket via our support desk. Once you have requested a refund for any credit that is on your account your complete billing history and summary will be reviewed. If you have any outstanding claims that have yet to have been billed to your insurance your refund request will be placed on hold until all of your outstanding claims have been billed to your insurance and fully adjudicated.

We cannot release any potential credit on your account when there are still outstanding claims to be billed to your insurance as that credit is not a "true" credit.  Any "credit" on your account may indeed no longer be a credit once all of your claims are fully adjudicated by insurance. If there are days of service that have yet to have been billed to your insurance and you currently have a "credit" on your account please remember that we cannot process any refunds until all of your claims for all of your dates of service have been fully adjudicated and closed by your insurance.

Once all of your claims have been adjudicated by your insurance any remaining credit that is on your account can be processed for a refund. Refunds typically take 30 business days after all EOB's on your account have been recieved. Refunds are typically reissued back to card on file but may be issued by check depending on office preference (patients cannot request a check automatically as a refund method if they paid by card).