Need help-My prescription is not at my pharmacy

Typically it takes at least 48 hours after your visit for your prescription to be sent and then confirmed received by your pharmacy.  If your prescription is not received by the pharmacy within that timeline then there may be an issue with the transmission of your prescription or it may require a prior authorization.

You can check your portal to see if you see the medication name listed under your medications as if you see the medication listed (and it's a new medication that you are looking for) then you should see the name of the medication if it has been successfully transmitted to your pharmacy.  To see this go to your patient portal, then my health, then my medications. 

If you do not see the name of the new prescription or the medication is a refill of an already established medication then we may need to do a deeper dive to research the issue.  We would recommend submitting a ticket via our support desk. 

 If it is your first time using the support desk you will need to register as a new user before you submit a new ticket.  Once you are registered as a user in our support system you will be able to generate support tickets as well as track the progress of your support ticket which is a feature not provided by the patient portal.