Cannot find my lab orders on my patient portal

First we recommend making sure that you have completed your visit checkout because if you have not yet completed your check out then that can sometimes put a pause on the release of your orders.

If you have already checked out and you still cannot see your orders first make sure you are in the right place.  You can find out more about how to make sure you are in the right section of your portal in our FAQ on How long does it take to get lab results back?

If you have checked out per the instructions above and have verified that you are in the right place then there may be an error in our system that is preventing your orders from processing.  You may submit a ticket directly to our team here and we will send you a message once the issue has been resolved.  Typically these issues can be resolved within 3 business days.

Please keep in mind since our office is an integrative care gynecology practice often personalized protocols and or supplement regimens may be recommended for you as a patient during the course of your care. Because each protocol is individualized to each patient (i.e  protocols are not duplicated across patients) it can take some time to create each protocol.  The process is very similar to creating a recipe however each patient has their own recipe.  So it can take some time for the doctor to create each protocol since she is not duplicating protocols across patients because our treatment philosophy is that each patient is individual therefore each protocol must be individualized . Typically it can take up to 7 business days from your visit to have your protocol and or supplement regimen to be created and delivered to you.   If part of your treatment plan includes functional tests, dietary recommendations, nutrition or lifestyle journaling, supplements, herbs or other lifestyle recommendations then your "orders" are really a protocol that is being issued from the office so you can expect the totality of your protocol to be ready per the timeline above.

If it has been more than seven business days since your visit and you are still awaiting your protocol we encourage you to reach out to us so that we can give you an estimate as to when your protocol will be ready.