When will someone return my call?

We reserve the right to return your communication in the most efficient way possible for the office which may be phone, portal, or via the support desk. We do attempt to respond to all messages in the most timely manner possible however please remember secondary to the level of volume of communications we received daily we kindly ask that you are patient with us if we do not respond right away as sometimes it can take time to research, review and respond to your questions.

The reception desk, portal and support desk operators are not available to assist you 24 hours a day 7 days a week. Reception & our support team review cases (messages) that are generated between the hours of 9 am-4pm Monday- Thursday except when the office is closed.

Also the early bird gets the worm so we try to make a priority to review cases/tickets placed prior to 12 pm the same day (latest possible 2 business days) and cases placed after 12 pm may not be queued for review  until the next business day and it may take 1-2 business days to respond or longer depending on the amount of traffic on the patient portal and support desk..

If you have not had a response to non urgent medical issue within 7 business days we do encourage you to resubmit your request. If you have not had a response to any urgent medical issues within 24 business hours please call and notify our operators.  If you have not had a response to any billing questions or issues within 7 business days we do encourage you to call and notify our operators.