When will my message be reviewed if I submit a case on my patient portal or through the support desk?

Portal and support desk operators are not available to assist you 24 hours a day 7 days a week. Portal operators review cases (messages) that are generated between the hours of 9 am-4pm Monday- Thursday except when the office is closed. If you have an advanced or complex case or clinical question then we may respond to you requesting that you call the office for further assistance. Portal messages that are received outside of that time window will not be reviewed until we reopen. 

Also the early bird gets the worm so we make a priority to review cases/tickets placed prior to 12 pm the same day (latest possible 2 business days) and cases placed after 12 pm may not be queued for review to until the next business day.

Also the early bird gets the worm so we try to make a priority to review cases/tickets placed prior to 12 pm the same day (latest possible 2 business days) and cases placed after 12 pm may not be queued for review  until the next business day and it may take 1-2 business days to respond or longer depending on the amount of traffic on the patient portal and support desk..

If you have not had a response to non urgent medical issue within 7 business days we do encourage you to resubmit your request. If you have not had a response to any urgent medical issues within 24 business hours please resubmit your case on our website at crossroadsobgyn.com and mark it as urgent.  If you have not had a response to any billing questions or issues within 7 business days we do encourage you to resubmit your request.