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Athena Patient Portal
Cannot Access My Athena Health Patient Portal
How Do I Add My Test Results, Imaging or Other Documents to My Athena portal?
Where to login to portal
Video Tutorials- Where Do I Find My Orders On My Portal?
Cannot find my lab orders on my patient portal
Questions in between appointments
When will I receive my orders and prescriptions after my visit?
How long does it take to get lab results back?
Accessing Your Patient Portal on Your Phone
Video Tutorials- How To Create Your Patient Portal
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Billing
What insurances are currently accepted?
Payment Estimate
How much does an office visit cost if you are self pay or don't have insurance?
How does the office verify insurance eligibility and benefits?
Why do I see a charge on my statement when I didn't have an office visit for the date I am being charged for?
What is included in an in person annual gynecologic exam?
Requesting refund
Make A Payment
When will I receive my payment estimate for my visit?
Where should I add pictures of my insurance card?
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Functional Lab Testing
Genetic SNP Report Samples
Blood Draws for Functional Labs
How will I know when my results are back?
What if I can't afford my functional lab recommendations
What tests are included in a full organic acid test panel from Great Plains Laboratory?
General
How To Check In For Your Appointment
Billing CPT Codes for Group Visits
Check In Deadlines For Appointments
Where Do I Take My Orders To?
Submitting a Ticket To The Help Desk
Need help-My prescription is not at my pharmacy
How much time will I have with the doctor during my office visit if I am using insurance?
Need Medication, refill or requesting prescription
Taking My Imaging Orders To A Different Facility
Requesting or receiving copy of medical or billing records
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How To
Does Dr. Sims deliver babies?
FAQ for your first virtual visit
Labs or imaging not covered
I am at the lab and the lab is saying that they cannot find the orders
I have a virtual visit scheduled but the doctor hasn’t called me yet. What’s going on?
Does your office verify benefits for labs or imaging?
Why do I have to check in for each and every appointment? Don’t you guys have my information already?
How do I view orders that have been added to my chart > 7 days after a visit?
The doctor discussed with me during my visit the use of some vitamins and or supplements to take (or lifestyle changes). Do I have to use this advice?
Why can’t I schedule my procedure myself online?
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Office Communication
Office Communication Policy
I have a complaint about my visit
How to cancel and/or reschedule an appointment
What is the quickest way to get help?
I need to speak with the doctor
Wait Time For Appointment
I have questions about my lab or imaging results
When will someone return my call?
How will our office communicate with you as a patient?
Do I have to register for the patient portal?
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